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FAQ

1。How to register as an Alighting Buyer Member?

（1）. Click to My Alighting, and click the “Join Now” button as the following image show:

（2.） Choose your country & regions and choose buyer identity as the image show:
(The option with a red mark means required information.)Click to continue.

（3）. Fill in the basic information 。
??? (The option with a red mark means required information.) Click to continue.
（4）. Fill in the supplementary information or fill the last option” enter the code shown” to finish your register.?



2。How to use the search engine to find the lighting industry products?


（1）
Input the keywords of products you are looking for. And click the “Search” button.

（2）


3。How to find the lighting industry suppliers and manufactures?


（1） Input the keywords of the suppliers’ name you are looking for. And click the “Search” button.


（2） At the homepage , you can see the Recommend Suppliers Record, Click More , you can see all suppliers list.




4。How to contact with the Suppliers?

(1).Send a Message to suppliers. When you find a suitable product, you would like to contact the supplier, as the following image show, you can click the “Send a Message” button. Then input the words.

(2)You can find the supplier’s contact information below the product detail description. You can call the supplier or send emails to them directly as you like.



5. I am a buyer, but I can not find the products in your website, what can I do then?

(1) You can send emails to Alighting service center.? Email: rui_lady@hotmail.com or wr@alighting.com.cn
(2) You can use the online chat tools (MSN / QQ) to tell your buying requirement to alighting!

 

6。 How can I become an alighting member?

1.1.1 Visit www.alighting.com.cn and click "Join Now" on the right side of the front page.

1.1.2. Fill your information by 3 registration steps and click "Click to continue".

7。 Why did the system show "Member ID already exists" during the registration?

Your desired Member ID has been used by other member; or you've already used the same Member ID in your previous registration. If it is the case, please use alternative Member ID in your registration. Here we only allow your email address as member ID.

8。 Can I change my alighting membership ID?

No. However, you can create a new ID by re-registering as a free member. If you re-register with a new ID, please advice us at message board of service center so that we can delete your old one.

9。 Can I send an inquiry if I'm not a member?

Sorry, but no. This function opens only to alighting registered members.

10。 How can I search for information on alighting?

Sorry, but no. This function opens only to alighting registered members.